Frequently asked questions
When will my order ship?
Orders ship within 1–2 business days and you will receive tracking by email.
Do you offer free shipping?
Yes — complimentary standard shipping on US orders over $50.
Can I return an item?
Unopened items can be returned within 30 days of delivery. See our Shipping & Returns page for details.
Are your products authentic?
Every product sold at VELOMIE is sourced from authorized channels and is 100% authentic.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account to view order status.